Winter Water Damage
In the wintertime, we tend to forget about mold becoming an issue in the home. For the most part, we associate mold with humid summer days creating the perfect environment for mold growth in dark, damp spaces… but this is not always the case. For example, mold growth can strike quickly after a flood or fire even in the winter. We recently encountered a home in which the pipes had burst on the third floor of the dwelling. With no one home, the water soaked the home for 2 days before the leak was discovered. Our crew began working in the home within 72 hours of the disaster and within that time mold growth could be seen on wet surfaces throughout the house. If not properly treated mold can quickly make its way into difficult to find places like vents and ducts where it may cause health issues to those in the home if not removed.
Revitalizing Old Buildings? You Might Find Mold.
Finding mold in your home or commercial property is a precarious situation. Sometimes it may be a localized outbreak that can be easily cleaned away, other times what appears to be a small patch of mold is an indication of a much bigger issue that could be hazardous to the health of those living in the home. SERVPRO of Long Island City’s mold remediation is second to none and will evaluate and remediate mold outbreaks.
As many areas in the US see continued growth many old, unoccupied commercial buildings are now opening their doors again. If you encounter mold in your new commercial property SERVPRO of Long Island City can help. Call our office today and we can send an experienced technician to review your mold issue.
5th Annual Government & Business Matchmaker
This annual event allows local businesses to meet one-on-one with different government agencies to introduce themselves and the services their companies provide. As a Disaster Management Company we can provide government agencies with the area's fastest response time to flood, fire and other emergency events and provide the equipment and manpower needed to clean and restore any disaster. Our team has over 10 years experience in disaster management and have provided our services for major flooding events across the country. We have trained extensively for several types of disaster response techniques and continue to educate our managers and our crew in the latest strategies and technologies available to best mitigate disaster. Our crew managers and team members have worked on local government sanctioned jobs in Rhode Island & Connecticut and look forward to serving the communities of New York City.
Restoring a home or place of business after a small fire is always a difficult task. Even a small cooking fire can cause damage and immerse the surrounding areas with soot and a smell that will linger permanently if not treated correctly. SERVPRO® of Washington County is the area's most experienced disaster recovery team. We have decades of combined experience amongst our ranks and we extensively train each and every new crew member to utilize proven techniques and to optimally manage all drying equipment. Since we are a SERVPRO® Franchise we have access to new technology, equipment, and methods that are backed and tested by the nation's most reliable disaster relief franchise. Hopefully, you will never need our services, but if your home or commercial properties ever experience a fire we will be there when you call.
Residential fires are some of the most difficult situations we encounter. Not because our crew is unprepared for the event, but because the personal loss of a home and possessions is extremely painful for the owners and can lead to a highly scrutinized job site. Our crew is prepared for this and sympathizes with the anguish each and every homeowner feels after a disaster has impeded their life. We are trained to move quickly understanding that every moment saved at the onset of disaster recovery increases the chance of a successful mitigation exponentially. We carefully attempt to salvage any items that can be restored and store them in our warehouse to be cleaned and dried. After the structure has been reviewed we then begin the cleaning process, being careful to protect any undamaged areas of the home before we start. Once clean we can begin drying and assessing the damage totality, our trained crew includes carpenters and other subcontractors that can help to expedite the recovery process and get you back in your home faster.
SERVPRO of Long Island City is Hiring
As a valued SERVPRO® employee, you’ll be part of a stable, growing company offering state-of-the- art customer service and products throughout the United States. You will receive a competitive pay rate, with great opportunity and the ability to work with a talented and supportive team that is growing 10 years strong!
We are adding motivated people to our team in several capacities. We are seeking someone who has community relationships in Long Island City, NY with excellent communication skills, and who is a focused and driven. If you are self-motivated and have superb interpersonal skills, then you will thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, experienced, truly enjoys providing superior service, and loves taking ownership.
Read over the responsibilities, minimum requirements and then apply online today!
Some of the Responsibilities
• Provide excellent customer service.
• Compile and maintain online internal database of customer contact.
• Participate in networking events and be a local face for our franchise.
• Conduct presentations to professionals in our industry.
• Complete documentation, as appropriate.
• Assist other departments as needed.
• Take the initiative on other tasks as assigned and as needed.
• Achieve sales volume goals.
• Maintain existing accounts and source new ones.
• Be Dymanic
• Social media postings
• Engage with Co workers and Clients
• Focusing on Property mangers relationships
• Daily reporting and use CRM
• Clean driving record.
• Minimum 2 years outside Sales, Marketing or Customer Service Rep experience. Outside sales experience a plus. Insurance, real estate, or risk management background a plus.
• Experience with Professional Sales or Marketing Associations a plus.
• Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times.
• Possess polite, confident and excellent customer service skills, including listening and questioning skills.
• Ability to handle both rejection and success.
• Excellent organizational skills and strong attention to detail.
• Very self-motivated and goal-oriented.
• Ability to multi-task.
• Experience with database management and CRM tools.
• Proficient in Microsoft Office (i.e., Outlook, Word, Excel).
• Bachelors degree preferred.
• Current involvement in one or more community organizations.
• Work under minimal supervision.
• Credit Check
• Motor vehicle check
Primary Role: Promote and sell franchise services in our Long Island City, NY territory, which results in meeting or exceeding assigned sales goals. Grow and develop customer base by utilizing a systematic process to identify new prospects and to routinely contact and follow-up with customers. Conduct repetitive contact calls to build relationships and educate the customer on why SERVPRO® is the best cleaning, restoration, & construction company.
- Commission schedule (paid 1st of month on collected sales)
- Commission of Direct Sales
- Estimated sales per year: 1,000,000.00
- 3% commission, minus subcontract.(i.e. dumpsters, tradesmen, contract labor.)
- Health Benefits
- Employer will contribute 100.00 per month toward selected company plan.
- We currently do not offer dental.
- Effective after 60 days of employment. (Plan policy)
- Must following expense policies.
- IPad and iPhone will be provided.
- Must follow SERVPRO Corporate Policy.
- 401k contributions, per plan policies. (180 days before eligible, Plan Policy)
- Performance review in 60 days.
Retail Store Flood
Reaction-time cannot be underestimated when disaster strikes a retail establishment. At SERVPRO of Long Island City we strive to react and be onsite within the hour for most disasters. Recently we responded to a call from a retail store where flooding had occurred. Our team arrived on-site and immediately removed & stored all retail goods from the affected area saving the owners thousands in lost merchandise. Next the team began to contain the water damage to the already affected areas of the store to prevent further damage. Using the drying equipment at our disposal the crew was able to begin mitigation processes within 30 minutes of arrival. Once further damage was contained our repair crew began to take preventative measures to safeguard the structure from further flooding knowing another rain storm was due the following day. Once drying was complete our contracting team took over and began the repairs needed to fix the damage from the flood and to repair the building to prevent a future flood.
Hotel Lobby Flood
When disaster strikes a business or commercial property SERVPRO of Long Island City has scored high ranks with our clients, we understand the importance of ensuring a business or commercial is in operation as soon as possible. In many cases we are able to isolate the area where the disaster has struck and the business can remain in operation. Recently we were called to a disaster at a hotel where water from persistent rains flooded the lobby. Upon arrival our first goal was to clean and restore as much of the lobby as possible. We knew that by doing so we could allow the hotel to operate and service their customers as we continued to mitigate and dry the public areas of the business. Our team built temporary barriers to block the view of the equipment and the crew as the mitigation work was underway, 24/7 until the lobby was 100% recovered.
Serving Long Island City
Some of the most rewarding work we do is directly in our community. When we are called to a disaster in Long Island City we know that our every-step is on display to individuals we may end up seeing around the community many times over afterward and we must step-up our performance. A few years ago our sister franchise had been called to a summer home in Rhode Island on Atlantic Ave which had flooded after a winter storm. We were on the scene within the hour and began the process of mitigating and repairing the home. Little did we know the owner of the home was also a business owner in Queens, NY and his boatyard also suffered damage after the storm. Thanks to our Rhode Island crew and their professional approach in the beach home we were called into work on and mitigate the water damaged suffered in the warehouse and office building of the yard in Queens.
Flooded House, Now What!
All too often homeowners wait too long before contacting a water damage mitigation expert in the event of a flood. A good example is when an appliance (like the dishwasher or washing machine) breaks and leaks throughout the house. If you are lucky you realize the leak right away and are able to fix the problem before any real damage is done. But many times a small leak goes undetected for weeks until the leak expands and parts of the home begin to show water damage.
In one particular example, a two-story single family home was set up with the washer and dryer on the second floor. The homeowners left the machine running before leaving for the day and returned home to find the supply hose had become detached from the washing machine and was draining onto the carpets and throughout the house.
They attempted to dry the mess themselves and waited 5 days before contacting SERVPRO of Long Island City, multiplying the problem and damage to their home.