Recent Why SERVPRO Posts

Certified: SERVPRO Cleaned – a defensive cleaning program

5/20/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open in Queens, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Long Island City today at (718) 440-6994 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Queens and Long Island City Residents Can Count on SERVPRO

3/25/2020 (Permalink)

Images cartoons of hurricane, fire, storm Queens and All Our Neighbors Can Rely on SERVPRO for Cleanup, Restoration, and Disinfection.

For Comprehensive Cleanup and Remediation Services in Queens and Surrounding Areas, Rely on Your Local SERVPRO

With more than eight and a half million people sharing the boroughs of New York City as a place to call home, the need for cleanup, disinfection,  restoration, and recovery is as sleepless as the city itself. Our SERVPRO team can help with an all-inclusive approach that can not only remedy the immediate consequences of a disaster, but also provide lasting solutions and rebuilding for Queens, Manhattan, and Brooklyn homes and businesses. One of the advantages of choosing our team is the extensive experience and education that our technicians receive to acquire endorsements from the Institute of Inspection, Cleaning and Restoration Certification (IICRC.) We can offer a fast and confident response when disasters strike.

Water

Water loss incidents are among the most anticipated disasters that affect Queens properties throughout the year. Because of the long list of potential causes, from freezing pipes in the winter to appliance failures, we stay prepared for your emergencies with stocked trailers and service vehicles ready to mobilize right away. We can often respond to customers within minutes, helping to spread the news fast to our field technicians to roll out from our SERVPRO facility.  

Because of the harsh winters that we can experience along the east coast, freezing can damage homes and businesses in direct ways. Water damage can often result from the bursting of pipes exposed to freezing temperatures for prolonged periods. These breaches can leave your Queens residence contending with a high volume of internal flooding. We have a wide array of water extraction tools that can help.

The mitigation that we can provide Queens properties can help to reduce the out of pocket expenses and total losses of our customers. Emergency services can begin as soon as our team arrives at the damaged address, including focused demolition to provide access to extractors, air movers, and dehumidifiers. Evaporative drying techniques can remove moisture continually until we have reached the established baseline for adequate drying.

Fire

Because of the higher volume of apartment buildings and adjacent structures throughout Queens, fires can have more than just an impact on where it starts. Firefighters work quickly to quell a spreading disaster like this, though restoration is often a challenge of its own. Damage assessment can allow our responding technicians to have a better understanding of the extent of the trouble and what restorative practices are necessary. We can reduce property damage with a fast response to the scene, and this is possible with our centrally located facility.

Cleaning up after a fire loss can mean many different tasks, all of which can reduce the severity of airborne contaminants, lingering odors, and worsening content deterioration. In many cases, debris removal can have a positive effect on the remaining recovery tasks. We also have potent cleaners and cleansing agents that can emulsify or dissolve oily residues and soot resting on exposed surfaces throughout your Queens property. If your belongings are still at risk or in need of focused cleaning efforts, we can move these possessions to our warehouse for immersive cleaning techniques with our ultrasonic tank, deodorization with ozone chambers, and other restorative practices.

As you might expect, many of the structure fires that start in Queens result in more damages than even experienced restoration professionals like ours can fully help. Instead, we have a licensed team of in-house residential and commercial contractors to help. With the combined efforts of our cleaning technicians and our experienced general contractors, we can make most fire losses “Like it never even happened.”

Storm

Storm losses are nothing new to the east coast, especially New York City. From blizzards and hurricane-strength storms to cold snaps and hailstorms, we can stay prepared for the threats that your Queens home might take. During the winter months, conditions like ice damming forming on shingled roofs can threaten to flood attics and upper floors of aging structures in the area. With both residential contractors in-house and mitigation specialists to help with water cleanup and removal, we can provide comprehensive restoration services when it matters most.

While our contractors can handle the immediate needs of your residence, such as board up and tarping for damaged roofs, they can also help with full-scale remodeling and build back when restoration completes. Flooding can be a devastating situation that can only get worse without water removal and drying techniques accompanying temporary construction solutions. We have a wide range of extraction tools that we can use for Queens properties, including electric sump pumps, trash pumps, and wet vacuums.

Massive commercial structures can benefit from our large loss recovery team, whose experience and preparedness have allowed for traveling around the country to help with substantial natural disaster recovery. Back here in Queens, these same technicians and techniques get used to putting life back to normal after storm and flood losses.

Mold

Higher humidity concerns, hydrostatic pressures leading to moist basements, and inadequate drying of water losses in Queens homes can all become factors that allow for mold growth. Under the right damp and warm conditions, microbial threats can form when spores seat into organic materials like fabrics, drywall, and wood. With how quickly the newly forming colonies can spread throughout a damaged area, the disaster can become hazardous for those exposed.

Microbial presences can allow for volatile organic compounds to circulate in the environment, which can agitate respiratory conditions in the occupants of the house or encourage other health effects. Remediation of these threats in your Queens home begins with drying out the moisture permitting mold colonization and using a variety of techniques to remove surface organisms. If a colony is too deeply seated into materials like drywall, it is often more economical for our contractors to remove these compromised portions of the wallboard.

With accreditations from both the IICRC and the National Organization of Remediators and Mold Inspectors (NORMI), along with recognition as a mold reconstruction contractor through the State of New York, we can help your Queens home through nearly any hurdle of recovery after a microbial threat.

We’re Faster To Any Size Disaster, and you can reach our SERVPRO of Long Island City team anytime you need us at (718) 440-6994.

We are Cleaning Experts

3/17/2020 (Permalink)

hallway in a school with brown carpet, blue lockers and wood doors Healthy specialty-cleaning methods are available to protect your halls. Call now.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Long Island City, (718) 440-6994

Common Walls, Shared Water Damage in a Queens Row House--Better Call SERVPRO!

2/18/2020 (Permalink)

Installation of new drywall and insulation Is Your Back Up Against the Wall in Your Queen's Row House? SERVPRO Has Water Loss Solutions

Tricks of the Trade: Why SERVPRO Succeeds with Water Removal in Queens

Semi-detached and row houses in Queens provide some challenges when excess moisture after a water loss requires elimination. Some of the issues are common to detached houses, but others arise from the connections between households. Our skilled technicians have options when it comes to water extraction; why we are familiar with the hoops, we might need to jump through to get the moisture out of the structure.

Where Is the Water?
When two separately owned residences share interior walls as do many homes in Queens, water removal can get tricky. After a substantial quantity of water pours over the floors after because a pipe leaks or the dishwasher overflows, it seems to disappear quickly. Crossing your fingers and hoping the problem solved itself cannot be your response. Sharing more than a wall with your neighbor is also possible as the water flows without respect for boundaries.  Skilled technicians discover where the water migrated to remove it, why hiring our team is crucial if you want to avoid continuing building material deterioration and secondary damage like mold growth. We use moisture detection and metering tools to find and measure the amount of water in structural components. Thermal imaging helps find hidden caches of water in building cavities.

Removal Strategies for Particular Issues
Tight spaces are a reality for the compact housing stock in our community. These constraints are why SERVPRO has not only high capacity, truck-mounted extractors, but also portable units that can be carried like backpacks into nearly inaccessible spaces. When water goes visiting between walls, we can use different techniques and equipment like the Injecti-dry that accesses building cavities through holes or controlled flood cuts that permit water release. Damaged hardwood flooring responds well to sealed floor mats attached to our extractors, the negative pressure or suction pulling the fluid from several layers of subfloor as well.

Help with Insurance Intricacy
Coping with the insurance claim process can be outside of your experience, but our team is comfortable with the communication and documentation that keeps your out of pocket costs manageable. Our customer-centric approach is why SERVPRO’s commitment to helping with all aspects of a water removal job takes you and your family from devastation to “Like it never even happened.”

We have the talent technicians and cutting edge equipment needed for your residential water removal needs, why SERVPRO of Long Island City should be your first call. Contact our team at (718) 440-6994 for a swift recovery.

Cold Fall Nights Are Ahead

11/4/2019 (Permalink)

SERVPRO drying equipment setup outside of a New York City building. SERVPRO of Long Island City is available to handle any sized disaster in New York City.

With Thanksgiving only a few weeks away all of us here in the northeast know that the cold fall and winter nights will be upon us any day now. In fact, a look ahead into this week's forecast shows that this will be the first week this fall where the temperature will dip below freezing... and there is a potential for some snowfall on Friday! This is why right now is a great time to get to know your local SERVPRO. In a water damage or fire damage emergency, which are far more typical in the winter, we are available at a moment's notice to help mitigate and repair the issue. And, when you contact your local SERVPRO office, you can be assured a timely response. Call our office 24/7, (718) 440-6994

Flash Floods & Thunderstorms

7/23/2019 (Permalink)

So far in the northeast, the summer of 2019 has been just about perfect, but this weekend culminated in a record-breaking heatwave followed by thunderstorms and heavy rains lasting up to 12 hours. Many areas saw flash flooding during this time.

Flash floods and heavy rain can be potentially dangerous for many reasons. The first reason is the road. Driving in these conditions is difficult and it can be extremely hard to determine the depth of water on the road before it is too late.

Basement flooding also becomes a major issue, especially when the area is already saturated, as is most of the northeast.

If your home or business was damaged from or took on water from this most recent rain event call us now. The warm weather will be back tomorrow and damp buildings will be susceptible to mold growth, we can help. We have drying equipment and technicians available 24/7.

Contact our offices today.

Large Loss Restoration & Construction

5/15/2019 (Permalink)

In a disaster restoration scenario, why choose SERVPRO? The answer is simple, peace of mind.

When a natural disaster, a fire, or even the wear and tear of time has caused damage to your home or business you need a restoration and construction team you can trust. We are prepared for any project and have the capability to grow our team and resources as needed if the restoration project is worse than expected and requires more immediate attention. We are so much more than your typical contractor and offer more value and better communication during restoration construction because it is already part of our day to day protocol.

Our experience cannot be understated. With almost 20 years in business, we have been part of recovery efforts in many of our countries largest natural disasters and are available to help our home communities 24/7. If you are in need of restoration and construction services make us your #1 call SERVPRO of Washington County.

A Team On The Rise

4/18/2019 (Permalink)

We are fierce competitors always striving to improve our game. This is how we approach every job, with a dedication to hard work and an understanding that we should always be learning and improving from our experiences. We have been on the front-lines of some of the countries biggest natural disasters where we managed every stage of the recovery & reconstruction process. 

Our aggressive work ethic has helped us to earn the trust and respect of many well-recognized subcontractors including many of the north easts largest reconstruction contracting companies who rely on us when everything is on the line.

Of course, our experienced professionals can only be as good as their equipment allows. We boast an impressive inventory of restoration equipment allowing us to be prepared to manage and mitigate multiple disasters at one time.

We are proud of our team and will continue to build upon the hard work that has brought us so far already!

We are here when you need us.

11/1/2018 (Permalink)

Recently we were called upon by a local school for an emergency cleaning. This wasn't our typical emergency, such as a flood, fire or storm damage, but instead was a job that needed to be completed quickly due to the start of the school year!

When preparing to open for the 2018-2019 school year many teachers and faculty complained about a musky odor in the building. We were called in to test the quality of the air in the building and were able to detect impurities in the air, and with only 3 days to go until the start of school.

Due to the expedited time schedule, we brought in dozens of techs and a management team that would teach and lead our techs to ensure the school was safe and ready for students on the first day.