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Queens and Long Island City Residents Can Count on SERVPRO

3/25/2020 (Permalink)

Images cartoons of hurricane, fire, storm Queens and All Our Neighbors Can Rely on SERVPRO for Cleanup, Restoration, and Disinfection.

For Comprehensive Cleanup and Remediation Services in Queens and Surrounding Areas, Rely on Your Local SERVPRO

With more than eight and a half million people sharing the boroughs of New York City as a place to call home, the need for cleanup, disinfection,  restoration, and recovery is as sleepless as the city itself. Our SERVPRO team can help with an all-inclusive approach that can not only remedy the immediate consequences of a disaster, but also provide lasting solutions and rebuilding for Queens, Manhattan, and Brooklyn homes and businesses. One of the advantages of choosing our team is the extensive experience and education that our technicians receive to acquire endorsements from the Institute of Inspection, Cleaning and Restoration Certification (IICRC.) We can offer a fast and confident response when disasters strike.


Water loss incidents are among the most anticipated disasters that affect Queens properties throughout the year. Because of the long list of potential causes, from freezing pipes in the winter to appliance failures, we stay prepared for your emergencies with stocked trailers and service vehicles ready to mobilize right away. We can often respond to customers within minutes, helping to spread the news fast to our field technicians to roll out from our SERVPRO facility.  

Because of the harsh winters that we can experience along the east coast, freezing can damage homes and businesses in direct ways. Water damage can often result from the bursting of pipes exposed to freezing temperatures for prolonged periods. These breaches can leave your Queens residence contending with a high volume of internal flooding. We have a wide array of water extraction tools that can help.

The mitigation that we can provide Queens properties can help to reduce the out of pocket expenses and total losses of our customers. Emergency services can begin as soon as our team arrives at the damaged address, including focused demolition to provide access to extractors, air movers, and dehumidifiers. Evaporative drying techniques can remove moisture continually until we have reached the established baseline for adequate drying.


Because of the higher volume of apartment buildings and adjacent structures throughout Queens, fires can have more than just an impact on where it starts. Firefighters work quickly to quell a spreading disaster like this, though restoration is often a challenge of its own. Damage assessment can allow our responding technicians to have a better understanding of the extent of the trouble and what restorative practices are necessary. We can reduce property damage with a fast response to the scene, and this is possible with our centrally located facility.

Cleaning up after a fire loss can mean many different tasks, all of which can reduce the severity of airborne contaminants, lingering odors, and worsening content deterioration. In many cases, debris removal can have a positive effect on the remaining recovery tasks. We also have potent cleaners and cleansing agents that can emulsify or dissolve oily residues and soot resting on exposed surfaces throughout your Queens property. If your belongings are still at risk or in need of focused cleaning efforts, we can move these possessions to our warehouse for immersive cleaning techniques with our ultrasonic tank, deodorization with ozone chambers, and other restorative practices.

As you might expect, many of the structure fires that start in Queens result in more damages than even experienced restoration professionals like ours can fully help. Instead, we have a licensed team of in-house residential and commercial contractors to help. With the combined efforts of our cleaning technicians and our experienced general contractors, we can make most fire losses “Like it never even happened.”


Storm losses are nothing new to the east coast, especially New York City. From blizzards and hurricane-strength storms to cold snaps and hailstorms, we can stay prepared for the threats that your Queens home might take. During the winter months, conditions like ice damming forming on shingled roofs can threaten to flood attics and upper floors of aging structures in the area. With both residential contractors in-house and mitigation specialists to help with water cleanup and removal, we can provide comprehensive restoration services when it matters most.

While our contractors can handle the immediate needs of your residence, such as board up and tarping for damaged roofs, they can also help with full-scale remodeling and build back when restoration completes. Flooding can be a devastating situation that can only get worse without water removal and drying techniques accompanying temporary construction solutions. We have a wide range of extraction tools that we can use for Queens properties, including electric sump pumps, trash pumps, and wet vacuums.

Massive commercial structures can benefit from our large loss recovery team, whose experience and preparedness have allowed for traveling around the country to help with substantial natural disaster recovery. Back here in Queens, these same technicians and techniques get used to putting life back to normal after storm and flood losses.


Higher humidity concerns, hydrostatic pressures leading to moist basements, and inadequate drying of water losses in Queens homes can all become factors that allow for mold growth. Under the right damp and warm conditions, microbial threats can form when spores seat into organic materials like fabrics, drywall, and wood. With how quickly the newly forming colonies can spread throughout a damaged area, the disaster can become hazardous for those exposed.

Microbial presences can allow for volatile organic compounds to circulate in the environment, which can agitate respiratory conditions in the occupants of the house or encourage other health effects. Remediation of these threats in your Queens home begins with drying out the moisture permitting mold colonization and using a variety of techniques to remove surface organisms. If a colony is too deeply seated into materials like drywall, it is often more economical for our contractors to remove these compromised portions of the wallboard.

With accreditations from both the IICRC and the National Organization of Remediators and Mold Inspectors (NORMI), along with recognition as a mold reconstruction contractor through the State of New York, we can help your Queens home through nearly any hurdle of recovery after a microbial threat.

We’re Faster To Any Size Disaster, and you can reach our SERVPRO of Long Island City team anytime you need us at (718) 440-6994.

Need Help With Water Damage in Queens? Read this Helpful Remediation Information

3/21/2020 (Permalink)

water damaged area When your building or home is facing water damage, contacting SERVPRO is your best bet for effective water removal and remediation services.

Extracting Water From Drywall is Not an Easy Task

It is almost inevitable that your home suffers from water damage at some point in time. Homes in the northeast are susceptible to rain, to the routine wear and tear of plumbing and appliances, and even the added stress that a change in temperature can place on the structure of your home. Regardless of the culprit, water can make its way into your home fairly quickly, leaving you in need of water removal services to restore it. When this happens, many homeowners consider forgoing professional advice and applying themselves to the cleanup process. As admirable as this effort is, misinformation can misguide your tactics, compounding the problem and leaving you vulnerable to future complications.

Our  neighbors in Queens who need help with water damage can count on SERVPRO for expert advice. Our team holds certifications from the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), where they learn about the intricacies of water removal and the restoration of your home. A call to our 24/7 hotline gives you access to our knowledge and expertise, which we put to work as soon as we arrive at your residence.

An essential aspect of what we do at SERVPRO is understanding the materials present in your home. Their use and composition guide our steps in evaluating the restorability and drying plan for your house. For example, drywall is present in many households, but they are not all the same. The drywall in a bathroom is different from one in a living room, and may require additional drying time. By using specialized moisture meters, we can determine just how extensive the water damage is and plan accordingly. This process also informs us as we evaluate restoration versus replacement and the cost-efficiency involved in this decision. When you choose to handle water extraction without expert advice, you run the risk of leaving hidden damage unattended, which can eventually resurface as mold and further complications.

Water removal is one of the areas of expertise for SERVPRO of Long Island City. When you call us at (718) 440-6994, you access a vast amount of technical knowledge that works to protect your home. Our technicians, like you, commit to taking every step toward leaving your home, “Like it never even happened.”

Click here for more information about Queens.

We are Cleaning Experts

3/17/2020 (Permalink)

hallway in a school with brown carpet, blue lockers and wood doors Healthy specialty-cleaning methods are available to protect your halls. Call now.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Long Island City, (718) 440-6994

Flood Damage in Queens Basement Gets Fast Turnaround

3/2/2020 (Permalink)

Flooded basement No matter when you make the call, we have technicians who can assist you.

SERVPRO Will Quickly Respond to Your Home's Flood Damage, Day or Night

Basements get the brunt of flood damage. It is the lowest level, and basement walls range from finished with sheetrock to porous cinder block and brick. The faster the cleanup begins lessens the potential for loss for the homeowner. 

A homeowner in Queens needed help with flood damage cleanup in her finished basement. This area of the home got used as storage mainly, and numerous boxes and items required removal. 

First Actions On Arrival

A mere inch of water leaves behind substantial damages in a property. SERVPRO technicians immediately begin extracting water and moving items out of the work area to determine if they have restoration potential from the water exposure. The techs quickly discovered the sump pump was not working and arranged with the homeowner to bring in a plumber for repairs. Fortunately, the majority of contents stored in the basement in plastic bins, which only required exterior wipe down with antibacterial and antimicrobial cleaners.

Removal of Ruined Sheetrock

Unfortunately, the sheetrock over the cinder block and brick walls wicked the floodwater and required removal from the floor upwards several inches above the waterline. This action is essential to allow water loss areas to dry completely. 

Drying and Commonly Seen After Effects

Slab substrate is a standard in basements. Because of the porous nature of concrete, some moisture becomes embedded in both the slab and cinder block or brick walls. During the drying process, the high-velocity air movers cause moisture to rise. The dehumidifiers capture it as this reaction happens and creates a cycle of progressively drier air circulating, which brings down the humidity rapidly. When concrete dries, the salts in the composition rise to the surface and leave a white powdery substance known as efflorescence, and the techs clean it away during the final sanitizing wipe down. 

Returning Items

Once the basement gets dried, the technicians verify through the use of moisture detection equipment that the walls and floor attained drying goals. Once confirmed, they can begin to move the stored items back in for the homeowner. 

SERVPRO of Long Island City at (718) 440-6994 for fast flood damage cleanup. The certified technicians arrive quickly and make the water loss to the home, "Like it never even happened."

Learn more about Queens.

Proven Tips to Combat Fire Damage in Queens

2/29/2020 (Permalink)

plugs in outlet catch fire Some electrical fires can be prevented. Contact SERVPRO after facing fire damage or to learn some methods to prevent fires.

Eliminating Electrical Fire Damage from a Queens Condo

Home electrical fires are the root of over 50,000 fires per year and well over $1 billion in damages to property. Whether a space heater catches fire or an overburdened outlet gives way to flames, this type of fire is challenging to mitigate with consumer-grade products alone. 

If your Queens condo needs fire damage mitigation on a moment's notice, SERVPRO technicians are available to come to your home within hours of your call to remove damage and restore your residence to a preloss condition. These IICRC-certified professionals are available 24 hours a day, seven days a week, 365 days a year, to remove damage quickly. The goal is to minimize losses while maximizing the potential for restoration so that you can save time, money, and stress.

Minimizing Electrical Fire Risks

  • Use a surge protector. One of the leading causes of electrical fires is the use of overburdened outlets. You can prevent this with surge protectors, which should not be confused with power strips. You can also install additional outlets in your home. 
  • Never leave electronics unattended. While there is little need to monitor your computer or television constantly, fire risks like space heaters should not be used without supervision. 
  • Mind the areas around outlets and cords. Keep flammable materials, such as fabrics, away from electronics that are in use.
  • Remove risky devices. If you have an appliance that sparks every time you plug it into an outlet or that trips your breakers when it runs, throw it out.

SERVPRO Cleans From Top to Bottom

When fire damage happens in your home, SERVPRO technicians use a specific process to address it. Technicians work from ceiling to floor to remove mild deposits before moving on to heavier stains and residues. 

Dry-cleaning methods, including dry cleaning sponges and vacuuming loose soot deposits, are implemented before stronger alkaline cleaners or blast media. If an appliance such as a space heater has charred nearby wood furniture or flooring, the area can be blasted with soda ash to eliminate blackened areas while mitigating some of the odor from the fire.

SERVPRO of Long Island City serves the community by being Faster to Any Size Disaster. No matter when disaster strikes, you can call (718) 440-6994.

Click here for more information about Queens.

Common Walls, Shared Water Damage in a Queens Row House--Better Call SERVPRO!

2/18/2020 (Permalink)

Installation of new drywall and insulation Is Your Back Up Against the Wall in Your Queen's Row House? SERVPRO Has Water Loss Solutions

Tricks of the Trade: Why SERVPRO Succeeds with Water Removal in Queens

Semi-detached and row houses in Queens provide some challenges when excess moisture after a water loss requires elimination. Some of the issues are common to detached houses, but others arise from the connections between households. Our skilled technicians have options when it comes to water extraction; why we are familiar with the hoops, we might need to jump through to get the moisture out of the structure.

Where Is the Water?
When two separately owned residences share interior walls as do many homes in Queens, water removal can get tricky. After a substantial quantity of water pours over the floors after because a pipe leaks or the dishwasher overflows, it seems to disappear quickly. Crossing your fingers and hoping the problem solved itself cannot be your response. Sharing more than a wall with your neighbor is also possible as the water flows without respect for boundaries.  Skilled technicians discover where the water migrated to remove it, why hiring our team is crucial if you want to avoid continuing building material deterioration and secondary damage like mold growth. We use moisture detection and metering tools to find and measure the amount of water in structural components. Thermal imaging helps find hidden caches of water in building cavities.

Removal Strategies for Particular Issues
Tight spaces are a reality for the compact housing stock in our community. These constraints are why SERVPRO has not only high capacity, truck-mounted extractors, but also portable units that can be carried like backpacks into nearly inaccessible spaces. When water goes visiting between walls, we can use different techniques and equipment like the Injecti-dry that accesses building cavities through holes or controlled flood cuts that permit water release. Damaged hardwood flooring responds well to sealed floor mats attached to our extractors, the negative pressure or suction pulling the fluid from several layers of subfloor as well.

Help with Insurance Intricacy
Coping with the insurance claim process can be outside of your experience, but our team is comfortable with the communication and documentation that keeps your out of pocket costs manageable. Our customer-centric approach is why SERVPRO’s commitment to helping with all aspects of a water removal job takes you and your family from devastation to “Like it never even happened.”

We have the talent technicians and cutting edge equipment needed for your residential water removal needs, why SERVPRO of Long Island City should be your first call. Contact our team at (718) 440-6994 for a swift recovery.

Commercial Water Damage Remediation is Bound to Make an Impact in Your Queens Business

2/16/2020 (Permalink)

broken water pipe When a pipe bursts during the middle of the night, the damage the next day can be overwhelming. Contact SERVPRO for effective water removal efforts.

Early Morning Commercial Water Removal in Queens Office 

A plumbing break in the early morning hours in a local office resulted in the need for commercial water removal. Upon finding standing water, the first call was to SERVPRO. 

When the technicians arrived on-site at the office, they immediately began commercial water removal efforts in Queens. This includes carefully scoping the property with moisture detection equipment and determining all paths of water migration. 

Professional Water Extraction Equipment

Flooring tends to suffer the most when a pipe break happens. SERVPRO technicians removed the industrial rubber baseboards to remove the water that seeped behind them and entered the wall. The cubicle dividers were raised and did not receive any damage, and the techs move them out of the worksite area. Portable pumps removed the bulk of the water, but unfortunately, the glue-down carpeting delaminated and required removal so the slab floor underneath could dry.

Drying Contents in Place

SERVPRO techs want to get businesses reopened and running again as soon as possible. They dry desks and other items in place to limit the disruption of clearing out water loss areas. The air movers work to pull up embedded moisture that remains after extraction, and the dehumidifiers work to port captured water vapor off-site. Hence, the structure experiences a rapid reduction in ambient humidity. The powerful equipment the techs use assists in negating mold and foul odors that can delay reopening for mitigation for those issues. 

Post-Drying Cleaning

After a water loss, the techs use their professional cleaning solutions to restore the office to its preloss condition without a hint of musty water odors. When concrete becomes wet and then dried, it can force salts to the surface, and when they dry, a powdery dusting gets left on the surface. This is called efflorescence and gets wiped away easily, so the substrate is left clean and residue-free ready for installation of a new floor covering. 

SERVPRO of Long Island City at (718) 440-6994 has the equipment and certified technicians to address any size commercial water removal and make it "Like it never even happened."

Click here for more information about Queens.

Water Damage in Queens Home Needs Fast Action

1/29/2020 (Permalink)

Bathroom SERVPRO professionals are trained to handle all types of water damage.

You Should Always Have a Plan For When Your Queens Home Experiences Water Damage

Bathroom backups are a common source of water damage. They are also one of the most costly in terms of loss because this class of water is a category three biohazard. Frequently, objects that get saturated have no restoration potential. 

A Queens homeowner had water damage in a bathroom from a backup. The homeowner placed several towels on the floor to absorb as much moisture as possible before the arrival of the SERVPRO technicians. 

Scoping and Ventilation

During this type of water loss, the techs wear protective clothing, including respirators, to ensure they do not aspirate the moisture during cleanup. Containment is another standard action to keep the pungent smell limited to the work area and stop cross-contamination to other areas of the home. Because of the strong odor from the backup, the techs set up air scrubbers to assist in capturing airborne particles. After picking up and disposing of the towels, the techs use their advanced moisture detection equipment to see if the subfloor required drying. 

Water Extraction Techniques

The equipment showed that the water did not seep into the tile flooring. When removing water, it is a commonplace for the techs to do several passes to ensure the most moisture possible gets removed. The more moisture that gets picked up before drying works to expedite the time needed to hit pre-set drying goals. 

No Controlled Demo Needed

When there is a sewage-based backup, the removal of the toe kicks under cabinets and baseboards around the walls is frequent. Fortunately, this homeowner brought in SERVPRO techs very soon after the initial water loss event happened, and it assisted in keeping the loss minimal.  

Sanitizing and Odor Control

A water loss of this nature requires both the use of antibacterial and antimicrobial cleaning agents to ensure the bathroom gets returned to sanitary levels for reuse by the family. If any residual odors remain, the techs have a diverse array of odor control applications to neutralize any remaining smells. 

The longer water damage remains in your home, the more potential for loss there is. Contact SERVPRO of Long Island City at (718) 440-6994, and the certified technicians arrive quickly and restore the home to its preloss condition, "Like it never even happened."

Learn more about Long Island City.

Unwanted Storm and Groundwater Damage to Your Queens Property? Call SERVPRO--Fast!

1/26/2020 (Permalink)

drying gear, removed flooring in a flooded kitchen/DR Queens Homeowners Count on SERVPRO's Advanced Equipment for Mitigating Flood Damage

Critical Elements of Flood Mitigation in Queens Homes

Flooding for many homes in Queens starts from storms that allow water penetration. As challenging as reducing the immediate threats might be, our SERVPRO team must act quickly once notified of a loss incident to save you time and money on restoration. Mitigation is a vital phase of the recovery of your home and can allow our team to protect exposed contents, structural elements, and construction materials before build back, or replacement is necessary.

Understanding the elements of our mitigation process can help our customers be at ease with the restoration of flood damage in Queens residences. Emergency services can often precede even our relief steps as these prevent further water penetration into the house by placing roof tarps, boarding up structural breaches of the residence, or repairing other compromised areas that could allow further harm. With an in-house team of general contractors, we can offer a full line of simple to complex repairs and replacements as they are necessary for the restoration of your home.


After flooding, one of the primary concerns that our SERVPRO team faces is standing water within the structure. We can resolve these issues with the use of multiple advanced water removal tools, including electric submersible pumps, trash pumps, and truck-mount extractors. Combined with numerous attachments and accessories, these tools can remove surface water to prepare the house for drying efforts. However, often the groundwater has receded, and moisture removal and cleanup are next up.

Controlled Demolition

In many situations, the movement of floodwater can irreparably damage many installed structural elements and construction materials like drywall, wood trim, insulation, and ceiling tiles. Our contractors can remove only the damaged portions of these materials to make build back faster and less costly.


Drying is a considerable obstacle for our team after widespread flooding, as every affected material dries over varying periods and with differing techniques. We have state-of-the-art drying tools like air movers, drying mats, and positive pressure systems all that hinges on various methods of evaporation to protect saturated materials.

Validated Documentation

The on-going monitoring of the drying phase of the storm damage restoration process is crucial for the desired result. Using moisture sensors and infrared camera imaging, we can validate when all affected materials have been restored to baseline moisture content levels. During this segment of mitigation, our SERVPRO crew can adjust the strategic positioning of the air movers, axial fans, and dehumidifiers.

Mitigation is an essential element to our recovery process, and one that can save you time and money on the restoration work your property needs. Give our SERVPRO of Long Island City team a call anytime at (718) 440-6994.

Basement Repair NYC

1/3/2020 (Permalink)

A SERVPRO technician is reading the moisture levels of this basement. SERVPRO of Long Island City offers Basement Repair Services in New York City

Many basements in New York City are used as storage for the residents who live in the apartments above. Often these places are left unvisited for months on end, then at the end of the winter, someone will inevitably find water has seeped in through the foundation and damaged stored goods. SERVPRO of Long Island City provides New Yorkers a solution for this issue, we are experts in water damage repair and we look to SOLVE the problem. Our team of trained technicians use advanced technology to trace down the source of water and moisture and offer complete repair and restoration services to fix the problem right. We then strategically place our drying equipment on the property to remove moisture from the air and prevent futher damage and mold growth. Call our offices today!